FAQ
HELP AND SUPPORT
When will I be charged?
- Once you place your order the amount will appear as pending in your account. You’ll be charged for your order as soon as it dispatches from our fulfillment center.
How do track the progress of my order?
- When your order ships from our fulfilment centre, you’ll receive an email confirmation with your UPS tracking number. We recommend you to check this tracking number on UPS.com and to contact them directly if there are any issues with the delivery.
How do I find my order number?
- Your order number will be displayed on screen after the order has been placed successfully. You will also receive a confirmation e-mail that will contain your order details.
How long will it take to receive my order?
- The estimated delivery date of all orders placed on our website is 1-3 business days (Monday to Saturday, excluding holidays) for domestic order and for international orders it took 3-17 business days.
Can I change or cancel my order?
- To change or cancel an order you recently submitted, please simply send your request Via our contact us form stating your order number and full address, as soon as possible and we will do our best to accommodate your request. However, please be aware that as our system is designed to fulfil orders very quickly, after the first hour we cannot guarantee that it will be possible to cancel or change the order once it has entered the shipping process.
My sunglasses arrived faulty, what should I do?
- We take pride in our no BS policy for faulty items. If your sunglasses arrive faulty, please contact operations@doer-sunglasses.com with a photo of the faulty item.
We'll process a replacement item or issue you store credit with an additional £10 to choose another pair directly from our store.
How should I care for my sunglasses?
Keeping your sunglasses clean will help them - and you - look great and perform well. However, premium sunglasses and especially their lenses require careful treatment. Improper care can damage lenses, resulting in scratches or haziness, which in turn may cause eyestrain. So, the best way to clean your sunglasses is by gently rubbing them with a lens cleaning cloth and a liquid cleaner specifically designed for eyewear lenses, or with a pre-moistened lens towelette. To avoid damage, never clean your sunglasses with paper towels or clothing, which can grind dust and fibres into lenses and leave scratches. Also avoid using household detergents or soaps. While a few mild soaps don't harm lenses, today's extra strength soaps are powerful enough to slowly disintegrate lens coatings. Glass cleaners especially are highly corrosive and can damage your lenses quickly. They are not designed for use on the non-glass lens materials used in sunglasses. While none of these products will do immediate apparent damage to your senses, over time and with repetition, the damage will become visible.